Frequently Asked Questions
Everything you need to know about your Kanpeki Care journey.
Are Kanpeki Care products suitable for sensitive skin?
Yes, our formulations prioritize gentle, high-quality ingredients. However, we always recommend performing a patch test on a small area of skin 24 hours before full application.
Does Kanpeki Care test on animals?
Absolutely not. We are a 100% cruelty-free brand and do not conduct or commission animal testing on any of our ingredients or finished products.
How long does shipping take?
Standard shipping typically takes 3-5 business days within the continental US. International shipping times vary by location, usually ranging from 7-14 business days.
What is your return policy?
We offer a 30-day satisfaction guarantee. If you are not happy with your purchase, you can return the product (even if opened) within 30 days for a full refund or exchange.
Which payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.
How can I track my order?
Once your order ships, you will receive an email notification with a tracking number and a link to follow your package's journey to your doorstep.